Third Party Exit Interviews

Arm yourself with the information you need to make your top talent stay

When someone chooses to move on to a new role, their contribution to your business doesn’t have to end. This is the perfect opportunity to receive honest feedback about important things like workplace culture, management and day-to-day operations.

Valuable insights from the source

No matter why an employee is leaving, they can provide valuable insights into how your business is really running.

  • Learn the real reasons people are leaving
    Exit interviews allow you to truly understand what people think and feel about your organisation, and why they feel this way. Maybe you’ll discover that your perks aren’t translating the way you want them to, or that your business didn’t offer flexibility to a person when they needed it most.
  • Improve workforce engagement and retention
    Use the insights from your exit interviews to inform changes in your organisation, enabling you to increase retention, continue to improve your culture, and enhance employee engagement.
  • Create a positive exit experience
    Exit interviews can help departing employees feel heard and know that their contribution to the organisation was valued. What your former employees say about you can be critical to future recruitment.
  • Avoid the costs of a bad hire
    Research shows that a bad hire can cost between 15-21% of a person’s annual salary in lost revenue, lost productivity and additional performance management and training resources (AFR, 2021), the insights from exit interviews can help ensure that you don’t make the same mistakes.

The benefits of outsourcing your exit interviews

With the cost of employees leaving already costing businesses thousands in lost time and productivity, outsourcing your exit interviews is an easy win:

  • Former employees can speak freely and openly to our experienced and empathetic team
  • Exit interviews can be scheduled at a time and in a method that suits your former employee – even after hours and weekends
  • Our pricing is transparent and flexible, allowing you to pay as you go or pre-purchase packages with discounts available for upfront purchases
  • Within 48 hours of the exit interview, you’ll receive a report with practical suggestions to address any relevant feedback they provide.

All you have to do is let us know who’s leaving and we’ll do the rest.

The Hatch Exit Interview Process

  1. Step 1: You let us know who’s leaving
    We’ll send you a link to an online form which you complete for each departing employee including their name and contact details. The departing employee is sent an email invitation to participate in an exit interview including information about what’s involved and what to expect.Hint: To ensure that the invite isn’t a surprise, and to maximise participation rates, we suggest that you let departing employees know to look out for our email.
  2. Step 2: Departing employee schedules their exit interview
    Using our automated booking process, the departing employee schedules their 45-minute exit interview with one of our team. The employee selects a time that suits them and elects whether to participate via Microsoft Teams or over the phone. There are plenty of time options available including during business hours, after hours and on weekends, at no additional cost.
  3. Step 3: The Exit Interview
    At the scheduled time, one of our friendly team meet with the departing employee to understand their reasons for leaving and gain feedback about their experience in your organisation. Our skilled team build rapport with the departing employee, gaining open, honest feedback about their experience in your organisation, enabling us to truly understand why they are leaving and how the organisation could improve and what you’re already doing well.
  4. Exit Interview Report
    Our team analyses the exit interview feedback and presents the results in an easy-to-read format including practical suggestions to implement if needed.
    Pre-purchased exit interview packs
    You’ll receive the employee’s valuable feedback and insights in your inbox within 48 hours of them completing the exit interview.Customised exit interview planWe collate the feedback from departing employees, providing you with a report of the findings and recommendations each quarter.

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