The secret weapon in better performance
Emotional intelligence is the ability to perceive, use, understand, manage, and handle emotions. It affects how we manage our behaviour, get along with others, handle conflict effectively, clearly express ideas and information, navigate complex social situations and make decisions that achieve positive results.
Emotional intelligence consists of four domains:
- self awareness – knowing why we feel and behave the way we do
- self management – how we control our emotions
- social awareness – recognising emotions in others and empathising
- relationship management – how we use emotions to make our lives and workplaces better for everyone.
Given workplaces are full of people – all with different levels of emotional intelligence – understanding our own and other people’s emotional cues when we’re at work, is a crucial skill for everyone. Particularly leaders and future leaders.
Why is emotional intelligence important in the workplace?
Basically, emotional intelligence separates good performers in the workplace from the great ones. People with high emotional intelligence are better able to:
- Accept criticism and responsibility
- Move on after making a mistake
- Say no when they need to
- Share their feelings with others
- Solve problems in ways that work for everyone
- Have empathy for other people
- Actively listen
- Know why they do the things they do
- Refrain from being judgemental of others
All good things for a healthy and safe workplace.
The good news is emotional intelligence can be improved through practice.
Our Emotional Intelligence services
We offer engaging and easy-to-understand emotional intelligence improvement services to help you and your team get across the four domains of emotional intelligence and perform better at work.
Expected outcomes from our sessions:
- Become more self aware
- Reflect on how you manage your emotions particularly during times of stress
- Understand and respond to the needs of others
- Create strong relationships using effective social skills.
We offer:
- Bite-sized learning sessions on what EI is, with practical tips on how to develop emotional intelligence – contact us for pricing
- Assessment of Individual emotional intelligence using the EQ-i 2.0® Emotional Intelligence Inventory and associated EQ360 tool – contact us for pricing
What is the EQ-I 2.0 Model?
The EQ-i 2.0® model is a globally recognised emotional intelligence instrument with a focus on measuring leadership potential and performance. Based on over 20 years of research worldwide, the model allows respondents to reflect and self-report on their life and work performance in 15 core areas of emotional skill.
These skills are broken down into five key areas including stress management, self-perception, self-expression, interpersonal and decision making. By identifying strengths and weaknesses in each area, the participant can begin to target priority areas and leverage the results to meet their full potential.
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